Refund policy
Our Guarantee
At Totli™, we’re committed to creating safe, beautiful, and developmentally meaningful products for your child. We stand by the quality of everything we make, and we want you to feel confident when you shop with us.
If something’s not right, we’re here to help.
📧 Email us anytime at orders@totli.com.au
Returns & Refunds
We offer a 30-day return policy from the date your order is delivered. If you’re not completely satisfied with your item, you’re welcome to return it for a full refund. To be eligible, items must be:
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Returned within 30 days of delivery
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Unused and in original condition and packaging
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
We’re a small family business, and we’re always here to support you. If your order hasn’t arrived or something feels off, we encourage you to get in touch before taking further steps. We’ll always do our best to help.
📧 Email us anytime at orders@totli.com.au
Sale Items & Cancellations
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Sale items are final and not eligible for return.
Damaged or Faulty Items
Many Totli™ toys are made from natural materials, so slight variations in size, colour, and grain are normal. We use certified non-toxic, water-based glue, paints, and finishes. Visible glue lines or minor transfer are a result of the handcrafted process and not considered defects.
Every product is checked carefully before it leaves our warehouse. In the rare case that an item arrives damaged or faulty, please contact us within a reasonable time, and we’ll gladly replace or refund it.