Privacy policy
1. Introduction
This Privacy Policy outlines how Totli ("the Site", "we") manages the collection, use, and disclosure of Personal Information when you visit or make a purchase from our website.
2. Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what personal information we collect and why.
Device Information
Purpose: To accurately load the Site for you and optimise its usage through analytics.
Collection Method: Automatically via cookies, log files, web beacons, tags, or pixels.
Order Information
Collected: Name, billing and shipping addresses, payment details (credit card numbers, Afterpay, PayPal), email address, phone number.Purpose: To fulfill contracts, process payments, manage shipping, provide order confirmations, communicate with you, screen for risks or fraud, offer relevant product information or advertisements, monitor issues relating to the safety, security and integrity of our products and to protect rights, property and users.
Collection Method: Directly from you.
Customer Support Information
Collected: Information as above.Purpose: To provide customer support.
Collection Method: Directly from you.
3. Minors
Our Site is not designed for individuals under 18. We do not knowingly collect Personal Information from children. If a child has provided us with Personal Information, contact us for its removal.
4. Sharing Personal Information
We may share your Personal Information with service providers to support our services and contracts. This includes disclosure within and outside Australia as necessary.Shopify: Our online store is powered by Shopify. For their privacy practices, visit Shopify Privacy.Legal Compliance: We may share Personal Information to comply with laws, respond to legal requests, or protect our rights.Fraud Prevention: We may disclose Personal Information to third parties for fraud or misconduct prevention related to our products.
4a. Sharing Personal Information in Cases of Intellectual Property Infringement
In the rare event of a confirmed intellectual property infringement involving our products, we reserve the right to disclose certain details of the infringing purchase on social media platforms. This measure is solely for the protection of our intellectual property rights and to deter future infringements.
Conditions for Disclosure:
Verification of Infringement: We will thoroughly investigate and verify any infringement of our intellectual property rights before disclosing any information.
Limited Information: Only details directly relevant to the infringement will be shared, such as the purchaser’s name, date of purchase, the products involved, and the nature of the infringement.
Legal Compliance: All disclosures will comply with applicable laws and regulations.Social Media Platforms: Disclosures may occur on platforms like Instagram, Facebook, Youtube etc., subject to their terms and conditions.
Retention of Records: We will maintain records of disclosed information and the circumstances leading to such disclosures.
Your Rights and Choices: You retain rights regarding your personal information, including the right to object to specific uses of your information. For more details, refer to the ‘Your Rights’ section of our Privacy Policy.
5. Behavioural Advertising
We use your Personal Information for targeted advertising or marketing. This includes sharing information with advertising partners and using technologies like cookies, we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.
Opt-Out Options:
6. Using Personal Information
We use Personal Information to provide services, process payments, ship orders, update you on new offers, and maintain product security and integrity. We may also use your information in issues relating to the safety, security, and integrity of our products and to protect rights, property and users. For example, we keep information where it is necessary to investigate misuse of our products. This includes preserving information for fraud investigations.
7. Lawful Basis (GDPR Compliance)
If you are a resident of the European Economic Area (EEA), we process Personal Information based on consent, contract performance, legal obligations, vital interests, public interest tasks, and legitimate interests.
8. Retention
Personal Information is retained until you request its deletion. For rights of erasure, refer to 'Your Rights' below.
9. Automated Decision-Making
For EEA residents, you have the right to object to automated processing affecting you significantly. Shopify uses limited automated decision-making for fraud prevention. Automated decision-making services include temporary denylists for failed transactions and associated credit cards.
10. Your Rights
GDPR: If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: here.
CCPA: California residents have similar rights. If you are a resident of California, you have the right to access the Personal information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, for requests, contact hello@totli.com.au.
11. Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors. We use various cookies for site functionality, performance, and advertising. You can manage cookies through your browser settings.
Cookies Necessary for the Functioning of the Store
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |
Reporting and Analytics
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Track landing pages |
| _orig_referrer | Track landing pages |
| _s | Shopify analytics. |
| _shopify_fs | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through trusted websites. Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
12. Do Not Track
13. Changes to the Policy
Last Updated: January 4th 2023.
14. Contact