Montessori Collection Restock 7/12 | Fast & free shipping Australia-wide on orders over $99!

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Frequently Asked Questions

Everything you need to know about Totli & our products.

Products

We regularly test the quality and safety of our products.
All items including our stains and finishes meet and exceed the Australian & New Zealand AS/NZS 8124 safety standards. Safety is our number one priority. Please take note of our safety information and warnings. We include information on the ages of children that the product is intended for and recommend checking all toys for wear regularly.

We care about our people and our planet. Our manufacturers are certified as part of the ICTI ethical toy program. This means that our toys are made in safe work environments, and workers are treated fairly, with respect, and with dignity. Our manufacturers pay workers fair wages and operate ethically. Totli is committed to ensuring ethical guidelines are met or exceeded both in our design and manufacturing process.

Our manufacturers are FSC certified, which means that they operate in an environmentally, economically, and socially responsible way. Our toys are crafted from natural and organic materials when we can, and we are proud to offer a range of plastic free, earth-friendly products.

Our toys are designed in Perth, Western Australia, and manufactured in Ningbo, China. Our manufacturers are certified as part of the ICTI ethical toy program and operate in an environmentally, economically, and socially responsible way.

Shipping

All orders are packed and shipped from Perth, Western Australia

Australian Orders:

Standard shipping is $11.95 and express shipping is $15.95. We offer free shipping on orders above $99.

International Orders:

International postage is calculated at checkout.

We are passionate about reducing our carbon footprint and minimising our impact on the environment. Totli selects shipping partners that reduce our environmental impact and support projects that are actively reducing, absorbing, or preventing carbon and other emissions from entering the atmosphere. All of our items ship carbon neutral.

Ordering

On occasions where a discount is available, each code may be redeemed once per customer and must be applied at checkout. Codes are not transferable and are not redeemable for cash. Only one code can be applied at checkout, but some offers can be combined with other automatic discounts. Codes cannot be applied to future shipments and Totli reserves the right to discontinue a code at any time. If you have any questions regarding applying for a discount code, contact us here, and we will be in touch with you soon.

After you submit your order, you’ll receive an email with your order confirmation. Once your order ships, you’ll receive another email with tracking information. If you need further assistance, please contact us here and we’ll be happy to help.

We want you to be totally satisfied with your purchase. Returns are accepted within 30 days of purchase, and all items must be in their original packaging. We are unable to refund shipping or pay for return shipping costs. Please contact us with your name, order number, and reason for return and we’ll do our best to accommodate your request.

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